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Refund Policy

Registry Clearinghouse requires payment prior to activating an account.

1. What is Registry Clearinghouse’s refund policy?
Our official refund policy for all Registry Clearinghouse services is as follows:
Registry Clearinghouse will, at its discretion, allow for the refund of fees for services if the refund is requested prior to submission of any quality data to Registry Clearinghouse. A $100.00 per provider cancellation fee may apply.

Should the registrant not cancel their account prior to the submission of quality data by the customer or on behalf of the customer by a third party, no refund will be available. If a customer requests a refund in the time frame required, the money for the requested transaction less the cancellation fees is refunded back to the customer.

2. How are customer inquiries handled?
When a customer reaches us by phone or email, our first response is to offer customer support for the service. Registry Clearinghouse will then review the services to see if a purchaser qualifies for a refund, based on refund policy.

Please Note: Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.

3. Is there any other reason why a sale might be reversed?
Registry Clearinghouse has every incentive to keep customers happy by providing quality services and customer support.

At times, we may reverse a sale in order to comply with: credit card industry rules, ACH industry rules, US law, and requests from verified US judiciary or law enforcement agents.